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Privacy Policy

Effective Date: June 16, 2025

Your privacy is fundamental to how we operate at OuteAI ("we," "us," or "our"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, our APIs, and our AI-powered services (collectively, the "Services").

1. Scope of This Policy

This policy applies to all personal information and data collected through your interaction with our Services, including our website, mobile applications, and APIs.

2. Information We Collect

We collect information in three main ways:

a. Information You Provide to Us

  • Account Information: When you create an account, you provide us with information such as your name, email address, password, and phone number.
  • Payment Information: To purchase our Services, you provide payment details to our third-party payment processor, Stripe. We do not store your full payment card information on our servers.
  • Communications: When you contact us for support, provide feedback, or communicate with us in any way, we collect the content of those communications.

b. Information We Collect Automatically

  • Log and Usage Data: We automatically collect information when you use our Services, including your IP address, browser type, operating system, device information, pages you visit, and how you interact with our Services.
  • Cookie Data: We use cookies and similar tracking technologies to operate and personalize our Services. Please see our Cookie Policy for more details.

3. Information You Provide to Our AI Services (User Content)

This section is critical to understanding how we handle the data you use to interact with our generative AI models.

  • Inputs and Outputs: We collect the information, prompts, queries, files, and other content you provide when using our AI Services ("Inputs"), as well as the content generated and returned by our Services ("Outputs"). Collectively, these are "User Content."
  • Use of User Content: We process your User Content to provide you with the Services and to monitor for and prevent misuse.
  • Ownership: As between you and OuteAI, and to the extent permitted by applicable law, you retain ownership of your Inputs. Subject to your compliance with our Terms of Service, we grant you ownership of the Outputs you generate.

4. How We Use Your Information

In addition to the uses described above, we use your information to:

  • Provide, maintain, and improve our Services.
  • Create and manage your account and process payments.
  • Communicate with you, including sending service-related announcements and, with your consent, marketing materials.
  • Enhance the safety and security of our Services, prevent fraud, and enforce our terms.
  • Comply with our legal obligations, respond to legal requests, and protect our rights.

6. How We Share Your Information

We do not sell your personal information. We may share it with the following parties for specific purposes:

  • Service Providers: Third-party vendors who help us operate our business, including payment processors, cloud hosting providers, analytics providers, and customer support tools. They are contractually obligated to protect your data.
  • Legal and Safety Reasons: We may disclose information if required by law, subpoena, or to protect the rights, property, or safety of OuteAI, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
  • With Your Consent: We may share information with other parties when we have your explicit consent.

7. Data Retention

We retain your personal information for as long as necessary to provide the Services and for our legitimate business purposes:

  • Account Information: Retained for as long as your account is active. If you delete your account, we will delete this information within a reasonable timeframe, subject to legal obligations.
  • User Content: Retained to provide you with a history of your activity.
  • Legal and Financial Records: We may retain certain information for longer periods as required by law, such as for tax and accounting purposes.

8. Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach, we will take steps to notify affected users in accordance with applicable laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to help our Services function, analyze performance, and personalize your experience. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

For more detailed information, please see our Cookie Policy.

10. Your Data Protection Rights

You have rights regarding your personal information, subject to local data protection laws. These rights may include:

  • Right to Access: The right to be informed of and request access to the personal data we process about you.
  • Right to Rectification: The right to request that we amend or update your personal data where it is inaccurate or incomplete.
  • Right to Erasure: The right to request that we delete your personal data.
  • Right to Restrict Processing: The right to request that we temporarily or permanently stop processing all or some of your personal data.
  • Right to Object: The right to object to us processing your personal data on grounds relating to your particular situation or for direct marketing purposes.
  • Right to Data Portability: The right to request a copy of your personal data in electronic format and to transmit that data for use in another party's service.

To exercise these rights, please contact us via our contact page. We may need to verify your identity before processing your request.

11. Additional Information for Users in the EEA, UK, and Switzerland (GDPR)

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights and protections under the General Data Protection Regulation (GDPR). The "Your Data Protection Rights" and "Our Legal Basis for Processing Information" sections outline these rights and our grounds for processing. The data controller for your personal information is OuteAI.

12. Additional Information for California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These include:

  • Right to Know: The right to know what personal information we have collected, used, and disclosed about you.
  • Right to Delete: The right to request the deletion of your personal information.
  • Right to Correct: The right to request the correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not "sell" your personal information. However, under CCPA, "sharing" can include using data for cross-context behavioral advertising. You have the right to opt out.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information. We do not knowingly collect sensitive personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us via our contact page.

13. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own. We ensure that such transfers comply with applicable laws by using appropriate safeguards, such as Standard Contractual Clauses (SCCs) or by relying on the EU-U.S. Data Privacy Framework where applicable.

14. Children's Privacy

Our Services are not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe your child has provided us with information, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our site. We encourage you to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.